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Lancaster County Treasurer's Office

NACo and Visa Inc. Digital Payments Project

Lancaster County was chosen out of 700 counties nationwide to participate in a pilot project that will evaluate the impact of increased electronic payments in our county. The project is rooted in a series of questions that the National Association of Counties (NACo) and Visa Inc. would like to work with Lancaster County to answer:

  • As digital payments increase in private industries, are they also increasing in the public sector?
  • When presented with increased access to digital payments, will county residents transition their payment preferences?
  • For which services, fees and obligations do county residents prefer to use digital payments rather than cash or check?
  • What are the costs of using digital payment methods versus those of cash and check?
  • For what reasons might county governments decide to grow in offering and accepting digital payments.

The study will show how many payment transactions are completed using cash or check versus electronic payment methods before, during and after implementation of the pilot project. In conducting this study, the project has three goals:

  1. Help Lancaster County achieve their financial objectives by providing residents with more options to pay for taxes and services in a convenient, timely manner, with faster and more accurate accounting;
  2. Provide a “blueprint” for other counties to replicate the program;
  3. Measure the net impact for Lancaster County when transitioning to greater acceptance, procurement and disbursements through digital means, sharing with the county what it can expect in cost savings, process efficiencies, increased revenue, constituent satisfaction and through other indicators.

The graphs below represent the type of payments that were accepted by the Treasurer’s office and Lancaster County in the fiscal year of 2017-2018.

Motor Vehicle Registration and Drivers License Volume and Collections by Payment Type

Registration and Drivers License Volume Registration and Drivers License Collections

Property Tax Volume and Collections by Payment Type

Property Tax Volume Property Tax Collections

Cost to Treasurer's Office per Transaction Type

Motor Vehicle cost per transaction type Property Tax Cost per transaction type

Lancaster County Collections and Expenditures by Payment Type

County Collections by Payment Type County Expenditures by Payment Type