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Andy Stebbing
Lancaster County Treasurer

World Class Customer Service

October 27, 2014


This morning I stopped in to register a vehicle that was purchased out of state. I was pleasantly surprised when I got there and there was NO waiting line!

In addition, the clerk who assisted me was very pleasant and efficient. She did an outstanding job! I did not get her name, but the initials RSB are on my title receipt, so I hope that helps identify her.

I was able to drive from work, have the sheriff inspection, license the vehicle and was back at work in less than one hour!

Thank you for a job well done!


October 8, 2014

Mr. Stebbing

We visited the DMV for second time in a couple weeks, this time we were helped by Becca and

Susan. These two ladies were just wonderful to deal with also, unlike a lot of City and County

Employees! Please do something special for them.

Thank You

Teri P-G and Marty P-G

September 26, 2014


Amanda was Awesome

September 25, 2014

Mr. Stebbing

I was helped by Selvin and Kerry. This young man & young lady were just wonderful to deal with!

They were very nice! "Usually" City & County Employees are nasty and rude to work with.


Teri P-G and Marty P-G

September 25, 2014


I appreciate everybody's help all the time. Thanks

September 25, 2014

Mr. Stebbing

Duc was very helpful and professional in working our car registration problem (my name was spelled Incorrectly) Very pleasant experience. Thanks.

September 22, 2014


Phil was Awesome!!!!

July 28, 2014


No suggestions, Very efficient operation at DMV.



July 25, 2014

Mr. Stebbing

Joann was so nice and wonderful, Just wanted to say simple thank you.


July 25, 2014


Erika was awesome!!!


June 16, 2014


Marge went above and beyond! Throughout the process was very professional as well as Extremely courteous. Best experience here ever.


May 2, 2014


I thought dispatching for you was a pleasure! Now I know that going to the DMV is too! I just went to the office at 555 and Amanda was amazing! I was worried since I waited until the 30th that I'd be there awhile but nope, in and out in 5 minutes and pleasant conversation while getting done!

Thank you for the speedy and pleasant experience.


May 2, 2014

Mr. Stebbing

Rebecca was very pleasant.

Thank you

Apr. 30, 2014

Dear Mr. Arp

Last week we went to the 46th and R Location to get a new title on an old boat we sold 5 years ago. It was a confusing situation and was not anticipating a quick resolution, but along came Michelle who Went above and beyond her duty to help us. She even volunteered to take the paperwork out to my car for my husband's signature who is a stroke survivor. She was fast, efficient and very pleasant. She took care of our problem quickly, and made us feel that she actually liked her job, doing it all with a smile on her face. Tell her thanks from us.


Apr. 30, 2014


Joann was very friendly- Made small talk (don't get that very often at the DMV). Made the experience pleasant.


Apr. 30, 2014


You guys do great! Sorry for the people that don't have everything ready when they get to your office.


Apr. 21, 2014


Emille was very professional and courteous and the whole experience was excellent and fast


Apr. 18, 2014

Dear Andy

Our experience was perfect!! Matt was thorough, fast, checked and re-checked all the paper work. We walked out knowing everything was 100% AAA+.

Thank you all!!!!!


Apr. 14, 2014


Susie was very kind and patient and efficient, thanks


Apr. 11, 2014


Kerry was so nice and helpful, and very professional.

Apr. 11, 2014


Wendy was very professional and efficient, and the wait was less than 5 minutes. Good Job

Mar. 24, 2014


Georgetta was very fast and knowledgeable - Was a pleasure to come here and have her help me. A++++++


Mar. 24, 2014


Georgetta and Becca were excellent with their help and it took less than 15 minutes total.


Mar. 26, 2014


My brother and I want to thank you and your staff for helping us get an old boat trailer registered so it could be contributed to Kars4Kids. You and your team were responsive, efficient and "customer friendly"! Thanks for the assist!


Mar. 26, 2014


On the afternoon of Tuesday, March 25, 2014 I licensed my car and was assisted by Joyce. I wanted you to know that the service provided by Joyce was one of the finest customer service experiences I have ever had. She was extremely nice to work with, she provided excellent information and made it an overall great experience.

Thank you for the excellent service,


January 24,2014


Susie was the nicest person we've ever encountered at the DMV

Dec, 23,2013

Hi Andy

Since I'd never done it before, I tried out the process of re-registering one of my vehicles at your main office in the City/County Building.

What a pleasant surprise! The service I received from Nancy was polite, efficient, and swift. I couldn't have been at your counter more than three minutes and the whole transaction was complete. Based on this experience, I know where I'm renewing vehicle registrations from now on!!

Again, thanks for the great service. Count one more satisfied customer for the day - me!


December 2, 2013

Mr. Stebbing

This Location (WEST) is always very friendly! Never disappointed with amazing customer service.


November 13, 2013

Mr. Stebbing

Give Becca a raise. Best government employee I have ever dealt with, ever, and no I don't know her.


November 12, 2013


Kerry was patient, helpful, and wonderful. She made the process painless.


November 7, 2013


Joann was a Great Help!!!

November 7, 2013

Mr. Stebbing

Jared went above and beyond to help me get three vehicles transferred and licensed. He was very Helpful and patient. A great employee!!!


November 5, 2013

Mr. Stebbing

Thank Wendy for putting up with my mess at the end of her shift. I may not have been so nice to me.


August 21, 2013

To Becca

Very good Experience


September 25, 2013


You have all made my experience very pleasant.


October 25, 2013


Duc was very professional, He was excellent


October 18, 2013

Mr. Stebbing

Even though there was a long line, it went very fast and other areas helped out.


October 29,2013


I stopped in the 46st building today to register a recently purchased car. I saw you actively helping a number of citizens, leading them to the correct line. I appreciate you spending a little of your time to help others today. I have not seen anything like this at that office in the past. Marge helped me with my registration and I wanted to recognize her for her pleasant demeanor. Normally, going to the DMV has been a hassle. You and your employees having a positive attitude made it much more bearable today.

Thanks again,


October 24,2013


Congratulations to Andy Stebbing and the Lancaster County Treasurers Office! I go into the DMV at 4pm, at the end of the month to register a new truck and I'm in and out in 10 minutes! I'm impressed.


October 16,2013

Mr. Stebbing

Duc was Very Pleasant


September 26, 2013

Treasurer Stebbing,

I wanted to take a moment to thank you for adding the West "O" and County-City Building as locations to renew vehicle plates. This is a great addition to your promise of customer service. Thank you for making renewing your plates much easier for many Lancaster County residents!

Regards, Rachel B

September 23, 2013

Dear Andy

I went to the 46th & R site and was assisted by Duc. He was very helpful, answered all my questions in a professional manner, explained everything for what I needed to do to sell my Father-in-laws vehicle since he passed away. After he got me the duplicate title, he went over it again so I would understand where to sign and how to sign as POA for the transfer title. He deserves an Atta-boy for a job well done. I didn't even have to mention your name! All your folks out there are doing great and deserve to know that they are appreciated. Thank Duc for me and keep up the good work.


September 16, 2013

Hi Andy

Recently I was at the DMV on 46th street to renew my driver's license and retitle my vehicles in my name as my husband, Bob, had passed away in 2010. The person who helped me was very sympathetic and very efficient. believe her name is JoAnn. I only waited about 10 min or less until there was a spot, but I'm the one who took a lot of time. I think I was at the window about 30 min as I had 3 vehicles to retitle. I Just wanted you to know that I had a positive experience.

Sincerely, Midge R

August 30, 2013

Dear Andy

Easily the most efficient DMV outfit of all the other states I've lived in (6).

Even though it was a Friday before a holiday on the last business day of the month.

Steve O.

August 29, 2013

Mr. Stebbing,

Just a quick note to relate the positive experience I had in dealing with Candace Meredith. I had mailed in 3 tax payments March 22nd or 23rd, but they were never received/credited through the Treasurer's office, nor taken out of my bank account. Upon calling on April 1st, the office told me to wait a week or two since they were still processing thousands of payments/envelopes. On April 3rd I noticed interest was being charged on those properties. I called back, not in a very good mood because I take pride in paying my bills and taxes in a timely fashion, explained the situation and wondered how my checks/payments could be "lost in the mail". After talking with one employee and not getting satisfactory answers/service, she forwarded me to Candace who was exceptional in helping out.

Anyway, Candace was extremely professional and accommodating. They are still looking for the envelope, but I went down and paid in person on Friday, and Candace was again very helpful and kind.

Thank you for your time.

August 5, 2013

Hi Andy

I wanted to let you know that I noticed something pretty amazing last Friday during my trip to the DMV. I was really impressed by the fact that you were right there, in the lobby, talking to customers and even watched you sit down with someone and give her personal one-on-one help as she navigated through the system.

It really means a lot to me to see such a personal touch and it definitely doesn't go unnoticed! Keep up the awesome work! :)

Thanks again! C

August 2, 2013

I just renewed a registration at the 46th Street office. The process is just like I think it should be. I was probably in the building all of five minutes.

There were perhaps ten people in line, several moved to open windows, then a gal came to the line and asked for those with ordinary renewals - that took two more from the line.

The employees seemed pleasant, even happy, to assist customers - overall a satisfactory experience.

I recall renewing in the 'old' days of the Court House (before the City-County Bldg) when we had to go to three different offices to complete the process with really grumpy people. It could take an hour or two.

I usually renew by mail, but this vehicle was going to be gone for a period of time, and I thought it best to expedite the process. It was most expeditious!!

Thanks for a pleasant, efficient office. SS

August 2, 2013

I just want you to know the terrific level of service we recently received at the DMV. The young lady that helped me was named "Becca" and she went over and beyond any expectations I had of helpfulness including looking up the numbers for OHIO vehicle registration and providing a checklist for my son who is moving there. It was an exceptional experience and I left smiling and telling people about it.

Please thank her again from me.


July 15, 2013

Ok, Here is my report from going to the DMV! The experience was just about as good as it could possibly be. Georgiana (who works behind the Info counter) noticed that the line for registration renewals, etc. was getting long so she came out from behind her desk and asked if anyone was doing a simple renewal (I was). In any case, she was nice, pleasant and had my renewal done in a snap.


July 15, 2013

I just went there over my lunch hour a few weeks ago and even though the line was pretty long, the gal that helped me was very friendly.


July 15, 2013

I was there two weeks ago Andy. Takes less time than a Mickey D's drive-thru. Of course I threw your name around.


July 11, 2013

Marge is very kind, efficient, and helpful. Very pleased with my experience.


June 28, 2013

A Mr. A. M. called me today. He is thankful that Don found his son's title in the police department's evidence room. Then Don took the initiative to get the proper seller signatures, (which is why the police took the title), then printed off a new title for the 21 year son, so the kid could get plates.

Mr. A. M. said he hopes he can repay Don and the DMV. A. M. said nobody would help him including LPD, County Attorney, City Attorney, original seller, and so on. He said, "Don cared enough to help, and I hope everyone would follow his example."

Thanks Don.

Andy Stebbing

June 27, 2013


I stopped at the 46 & R location today to register a recently purchased car. I saw you actively helping a number of citizens, leading them to the correct line. I appreciate you spending a little of your time to help others today. I have not seen anything like this at that office in the past.

Marge helped me with my registration and I wanted to recognize her for her pleasant demeanor. Normally, going to the DMV has been a hassle. You and your employees having a positive attitude made it much more bearable today.

Thanks again,


June 26, 2013

Excellent Customer Service.


June 26, 2013

I cried it was so beautiful.


June 25, 2013

Duc was so very, very nice


June 3. 2013

Betsy was awesome, super nice


June 4, 2013

Matt was extremely helpful - best service ever received. Over and beyond!!


April 23, 2013

Dear Mr. Stebbing,

I took the afternoon off from work to get plates for my new truck at your dmv. I was in and out within 4 minutes. Your staff were helpful and friendly. Now what to do with the rest of the afternoon.

Thank you and keep up the good work.

Mr. S. B.

Apr. 4, 2013

Michelle was wonderful. She was friendly, efficient, and gave us information to help us in the future. You need more like her.


Mar. 27, 2013

Linda was so nice, she smiled at me and listened clearly to help me try to understand all that is needed to replace a lost Title to your car. I had been in 2 other times trying to get another title. Those 2 staff was unable to answer questions and made me so upset that if he called next I was going to let the next person behind me go ahead of me.


Mar. 21, 2013

The service was awesome. When people keep a smile an their face, and all people keep me in smiles at this place, which is great.


Mar. 8, 2013

I was very impressed with the courtesy Becca showed a customer. I would give her an A++. A great example for others to follow.


Mar. 7, 2013

Matt was awesome, handled all issues quickly. When needed notarization he was fast and was all taken care of ASAP. Best experience I have ever had at a DMV.


Mar. 1, 2013

Becca was very nice and professional. Made me happy about coming in to pay taxes.


Feb. 7, 2013

Jared provided excellent service in a timely manner.


Jan. 4, 2013

Great Job, good team work


Dec. 31, 2012

Best DMV experience I have had in 30 years! Pleasant staff. I appreciated the greeter, clean and efficient. Staff was pleasant and quick. A job well done. Thank You


Dec. 19, 2012

Teri was absolutely wonderful. When I was ready to give up on figuring out what was needed to register my vehicle - she made phone calls on my behalf. Please thank her. She is a gem.


Dec. 14, 2012

Thanks everyone was friendly and very helpful


Dec 5, 2012

Michelle helped a great deal - A real pro.


Dec. 4, 2012

No improvements need to be done, the customer service at Lancaster County is wonderful all the staff are very pleasant.


Dec. 3, 2012

Great public service


Nov. 29, 2012

My DMV experience was so much faster than I expected.


Nov. 29, 2012

Very pleased with the professional service I received


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